1. Introduction
1.1. Executive Summary
1.2. Market Definition
1.3. The scope of the Study
2. Research Methodology
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1. Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.6. Study Timeline
3. Market Analysis
3.1. Industry Value Chain Analysis
3.2. Porter's Five Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Industry Rivalry
3.3. Pestle Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.6. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analyses
4. Market Dynamics
4.1. Drivers
4.1.1. Lack of skilled professionals for lower cost
4.1.2. Pressure to reduce healthcare and administrative cost
4.1.3. Increasing number of people seeking insurance
4.2. Restraints
4.2.1. Concerns about losing control over the outsourced process
4.2.2. Doubts regarding service/product quality
4.3. Opportunities
4.3.1. Introduction of IT in healthcare
4.3.2. The great importance of healthcare sector in emerging countries
4.4. Constraints
4.4.1. Data privacy and security issues
5. Europe Healthcare BPO Market – By Provider Service
5.1. Patient enrolment and strategic planning
5.2. Medical Transcription
5.3. Medical Billing
5.4. Revenue Cycle Management
5.5. Device Monitoring
6. Europe Healthcare BPO Market – By Payer Services
6.1. Claims Management
6.2. Human Resource Management
6.3. Operational/Administrative Management
6.4. Customer Relationship Management
6.5. Care Management
6.6. Provider Management
6.7. Product Development
6.8. Member Management Services
6.9. Integrated Front-End Services and Back-Office Operations
7.Europe Healthcare BPO Market – By Pharmaceutical Services
7.1. Pharmacovigilance services
7.2. Clinical data management
7.3. Research & Development
7.4. Manufacturing outsourcing
7.5. Non-Clinical Services
7.5.1. Sales and Marketing Services
7.5.1.1. Marketing Services
7.5.1.2. Analytics
7.5.1.3. Forecasting
7.5.1.4. Performance Reporting
7.5.2. Supply Chain Management & Logistics
7.6 Others
8. Europe Healthcare BPO Market - By Country
8.1. Introduction
8.2. Europe
8.2.1. U.K.
8.2.2. Germany
8.2.3. France
8.2.4. Italy
8.2.5. Spain
8.2.6. Russia
8.2.7. Others
9. Europe Healthcare BPO Market - Company Profiles
9.1. Cognizant Technology Solutions Corporation
9.2. Infosys BPO Ltd
9.3. Xerox Corporation
9.4. Genpact Limited
9.5. Tata Consultancy Services Ltd.
9.6. Accenture PLC.
9.7. IBM
9.8. Accretive Health, Inc.
9.9. Lonza Group Ltd.
9.10. Quintiles Transnational Holdings, Inc.
10. Europe Healthcare BPO Market - Competitive Landscape
10.1. Market Share Analysis
10.2. Strategies Adopted by top companies
10.3. Mergers, Acquisitions, Collaborations & Agreements
11. Market Insights
11.1. Industry Experts Insights
11.2. Analysts Opinions
11.3. Investment Opportunities
12. Appendix
12.1. List of tables
12.2. List of figures
