CHAPTER 1. INTRODUCTION
1.1. Market Definition
1.2. Executive Summary
1.3. The Scope of the Study
CHAPTER 2. RESEARCH METHODOLOGY
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1 Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.6. Study Timeline
CHAPTER 3. MARKET ANALYSIS
3.1. Industry Value Chain Analysis
3.2. Porter's Five Force Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Degree of Competition
3.3. PESTLE Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.6. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analysis
CHAPTER 4. MARKET DYNAMICS
4.1. Market Drivers
4.1.1. Growing adoption rate of BPaaS among the SMEs
4.1.2. Increasing demand for cloud services and standard operating processes
4.1.3. BPaaS provides business agility and a faster time-to-market
4.2. Market Restraints & Challenges
4.2.1. Increasing concerns over data security
4.2.2. Integration challenges with third-party BPaaS vendors
4.2.3. Dependence on third-party vendors
4.3. Market Opportunities
4.3.1. BPaaS solutions embed analytical abilities
4.3.2. Rise in awareness of cloud computing advantages.
CHAPTER 5. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET – BY
PROCESS
5.1. Accounting & Finance
5.2. Human Resource Management
5.3. Sales & Marketing
5.4. Supply Chain Management
5.5. Operations
5.6. Customer Service and Support
5.7. Procurement & Supply Chain Management
5.8. Others
CHAPTER 6. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET – BY
DEPLOYMENT
6.1. Public
6.2. Private
6.3. Hybrid
CHAPTER 7. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET – BY
ORGANISATION SIZE
7.1. Small & Medium Enterprise
7.2. Large Enterprise
CHAPTER 8. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET – BY
SERVICE TYPE
8.1. Software as a Service (SaaS)
8.2. Infrastructure as a Service (IaaS)
8.3. Platform as a Service (PaaS)
CHAPTER 9. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET – BY END-
USER
9.1. BFSI
9.2. E-commerce & retail
9.3. Government
9.4. Healthcare
9.5. IT & Telecommunication
9.6. Manufacturing
9.7. Managed Marketing Service
9.8. Others
CHAPTER 10. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET - BY
GEOGRAPHY
10.1. Introduction
10.2. North America
10.2.1. U.S.
10.2.2. Canada
10.2.3. Mexico
10.2.4. Costa Rica
10.3. South America
10.3.1. Brazil
10.3.2. Argentina
10.3.3. Chile
10.3.4. Columbia
10.3.5. Others
10.4. Europe
10.4.1. U.K.
10.4.2. Germany
10.4.3. France
10.4.4. Italy
10.4.5. Spain
10.4.6. Russia
10.4.7. Netherlands
10.4.8. Switzerland
10.4.9. Poland
10.4.10. Others
10.5. APAC
10.5.1. China
10.5.2. Japan
10.5.3. India
10.5.4. South Korea
10.5.5. Australia & New Zealand
10.5.6. Malaysia
10.5.7. Singapore
10.5.8. Others
10.6. Middle East & Africa
10.6.1. UAE
10.6.2. Saudi Arabia
10.6.3. Iran
10.6.4. Iraq
10.6.5. Qatar
10.6.6. South Africa
10.6.7. Algeria
10.6.8. Morocco
10.6.9. Nigeria
10.6.10. Egypt
10.6.11. Others
CHAPTER 11. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET -
COMPANY PROFILES
11.1. Accenture PLC
11.2. Cognizant Technology Solutions Corporation.
11.3. IBM Corporation
11.4. Computer Sciences Corporation
11.5. Oracle Corporation
11.6. SAP SE
11.7. Wipro Limited
11.8. Tech Mahindra Ltd.
11.9. Fujitsu Limited
11.10. Capgemini SE
11.11. ADP, LLC.
11.12. Xerox ACS
11.13. HCL Technologies Ltd.
11.14. Genpact
11.15. TCS Ltd.
CHAPTER 12. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET -
COMPETITIVE LANDSCAPE
12.1. Market Share Analysis
12.2. Strategies adopted by top companies
12.3. Mergers, Acquisitions, Collaborations & Agreements
CHAPTER 13. MARKET INSIGHTS
13.1. Industry Experts Insights
13.2. Analysts Opinions
13.3. Investment Opportunities
CHAPTER 14. APPENDIX
14.1. List of Tables
14.2. List of Figures
