CHAPTER 1. INTRODUCTION
1.1. Market Definition
1.2. Executive Summary
1.3. The Scope of the Study
CHAPTER 2. RESEARCH METHODOLOGY
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1 Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.6. Study Timeline
CHAPTER 3. MARKET ANALYSIS
3.1. Industry Value Chain Analysis
3.2. Porter's Five Force Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Degree of Competition
3.3. PESTLE Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.6. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analysis
CHAPTER 4. MARKET DYNAMICS
4.1. Market Drivers
4.1.1. Increasing RoI for Organizations
4.1.2. Improved Operational Efficiency and Excellence
4.1.3. Accelerating rectifying solutions are deploying by health care organisations
4.1.4. Rising adoption of advanced technology
4.2. Market Restraints & Challenges
4.2.1. Lack of awareness regarding the management solutions to the organisations
4.2.2. Limited operators and knowledge
4.2.3. Technical Teams and Middle Management are indignations
4.2.4. The need for customised case management applications with organisations’ needs
4.3. Market Opportunities
4.3.1. Growing digitalisation trend in IT
4.3.2. Rising demand for automation and software applications
CHAPTER 5. GLOBAL CASE MANAGEMENT MARKET – BY COMPONENT
5.1. Solution
5.2. Services
5.2.1. Managed Services
5.2.2. Professional Services
5.2.2.1. Consulting Services
5.2.2.2. Training and Education Services
CHAPTER 6. GLOBAL CASE MANAGEMENT MARKET – BY ORGANIZATION
SIZE
6.1. Small and Medium Enterprises
6.2. Large Enterprises
CHAPTER 7. GLOBAL CASE MANAGEMENT MARKET – BY DEPLOYMENT
MODE
7.1. Cloud
7.2. On-Premises
CHAPTER 8. GLOBAL CASE MANAGEMENT MARKET – BY BUSINESS
FUNCTION
8.1. Service Request
8.2. Fraud Detection and Anti-Money Laundering
8.3. Incident Management
8.4. Investigation Management
8.5. Legal Workflow Management
CHAPTER 9. GLOBAL CASE MANAGEMENT MARKET – BY END USER
9.1. Manufacturing
9.2. Banking, Financial Services, and Insurance (BFSI)
9.3. Government
9.4. Healthcare
9.5. IT and Telecom
9.6. Retail
9.7. Others
CHAPTER 10. GLOBAL CASE MANAGEMENT MARKET - BY GEOGRAPHY
10.1. Introduction
10.2. North America
10.2.1. U.S.
10.2.2. Canada
10.2.3. Mexico
10.2.4. Costa Rica
10.3. South America
10.3.1. Brazil
10.3.2. Argentina
10.3.3. Chile
10.3.4. Columbia
10.3.5. Others
10.4. Europe
10.4.1. U.K.
10.4.2. Germany
10.4.3. France
10.4.4. Italy
10.4.5. Spain
10.4.6. Russia
10.4.7. Netherlands
10.4.8. Switzerland
10.4.9. Poland
10.4.10. Others
10.5. APAC
10.5.1. China
10.5.2. Japan
10.5.3. India
10.5.4. South Korea
10.5.5. Australia & New Zealand
10.5.6. Malaysia
10.5.7. Singapore
10.5.8. Others
10.6. Middle East & Africa
10.6.1. UAE
10.6.2. Saudi Arabia
10.6.3. Iran
10.6.4. Iraq
10.6.5. Qatar
10.6.6. South Africa
10.6.7. Algeria
10.6.8. Morocco
10.6.9. Nigeria
10.6.10. Egypt
10.6.11. Others
CHAPTER 11. GLOBAL CASE MANAGEMENT MARKET - COMPANY PROFILES
11.1. IBM Corporation
11.2. Pegasystems Inc.
11.3. Appian Corporation
11.4. Newgen Software Technologies Limited
11.5. DST Systems, Inc.
11.6. Dell Technologies Inc.
11.7. Kofax Inc.
11.8. AINS, Inc.
11.9. Pulpstream
11.10. MicroPact Inc.
11.11. Hyland Software, Inc.
11.12. Threatmetrix, Inc.
11.13. Microsoft Corporation
11.14. SAS Institute Inc.
11.15. OpenText Corp
CHAPTER 12. GLOBAL CASE MANAGEMENT MARKET - COMPETITIVE
LANDSCAPE
12.1. Market Share Analysis
12.2. Strategies adopted by top companies
12.3. Mergers, Acquisitions, Collaborations & Agreements
CHAPTER 13. MARKET INSIGHTS
13.1. Industry Experts Insights
13.2. Analysts Opinions
13.3. Investment Opportunities
CHAPTER 14. APPENDIX
14.1. List of Tables
14.2. List of Figures
