CHAPTER 1. INTRODUCTION
1.1. Market Definition
1.2. Executive Summary
1.3. The Scope of the Study
CHAPTER 2. RESEARCH METHODOLOGY
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1 Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.6. Study Timeline
CHAPTER 3. MARKET ANALYSIS
3.1. Industry Value Chain Analysis
3.2. Porter's Five Force Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Degree of Competition
3.3. PESTLE Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.6. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analysis
CHAPTER 4. MARKET DYNAMICS
4.1. Market Drivers
4.1.1. Increasing adoption BYOD policies and mobile workforce.
4.1.2. Adoption of advanced technologies such as big data and IoT.
4.1.3. Advantages of agile implementation, deployment model and subscription-based
pricing.
4.2. Market Restraints & Challenges
4.2.1. Increasing security and privacy concerns
4.2.2. Huge network bandwidth requirements
4.2.3. Lack of proper expertise
4.2.4. Incorporation concerns with traditional architectures
4.3. Market Opportunities
4.3.1. Increasing adoption rate of cloud-based technologies
4.3.2. Demand for cloud-based ITSM solutions in SMEs
CHAPTER 5. GLOBAL CLOUD-BASED IT SERVICE MANAGEMENT MARKET –
BY SOLUTIONS
5.1. Dashboard, Reporting, and Analytics
5.2. Service Desk Software
5.2.1. Event and Incident Management
5.2.2. Problem Management
5.2.3. Access Management.
5.2.4. Request Fulfillment and Self-Service Solutions
5.3. Configuration and Change Management
5.3.1. Configuration Management
5.3.2. Change and Release Management
5.4. Operations and Performance Management
5.4.1. Availability Management
5.4.2. Performance Monitoring and IT Operations Management
5.4.3. Workload Automation
5.5. Service Portfolio Management
5.5.1. Service Level Management
5.5.2. IT Asset Management
5.5.3. Financial Management
CHAPTER 6. GLOBAL CLOUD-BASED IT SERVICE MANAGEMENT MARKET –
BY SERVICE
6.1. Professional services
6.2. Managed services
CHAPTER 7. GLOBAL CLOUD-BASED IT SERVICE MANAGEMENT MARKET –
BY ORGANISATION SIZE
7.1. Small and Medium Enterprises
7.2. Large Enterprises
CHAPTER 8. GLOBAL CLOUD-BASED IT SERVICE MANAGEMENT MARKET –
BY END USER
8.1. Banking, Financial Services, and Insurance
8.2. Retail and Consumer Goods
8.3. Education
8.4. Public Sector and Government
8.5. Healthcare and Life Sciences
8.6. Manufacturing
8.7. Telecommunication and IT
8.8. Travel and Hospitality
8.9. Energy and Utility
8.10. Others
CHAPTER 9. GLOBAL CLOUD-BASED IT SERVICE MANAGEMENT MARKET -
BY GEOGRAPHY
9.1. Introduction
9.2. North America
9.2.1. U.S.
9.2.2. Canada
9.2.3. Mexico
9.2.4. Costa Rica
9.3. South America
9.3.1. Brazil
9.3.2. Argentina
9.3.3. Chile
9.3.4. Columbia
9.3.5. Others
9.4. Europe
9.4.1. U.K.
9.4.2. Germany
9.4.3. France
9.4.4. Italy
9.4.5. Spain
9.4.6. Russia
9.4.7. Netherlands
9.4.8. Switzerland
9.4.9. Poland
9.4.10. Others
9.5. APAC
9.5.1. China
9.5.2. Japan
9.5.3. India
9.5.4. South Korea
9.5.5. Australia & New Zealand
9.5.6. Malaysia
9.5.7. Singapore
9.5.8. Others
9.6. Middle East & Africa
9.6.1. UAE
9.6.2. Saudi Arabia
9.6.3. Iran
9.6.4. Iraq
9.6.5. Qatar
9.6.6. South Africa
9.6.7. Algeria
9.6.8. Morocco
9.6.9. Nigeria
9.6.10. Egypt
9.6.11. Others
CHAPTER 10. GLOBAL CLOUD-BASED IT SERVICE MANAGEMENT MARKET -
COMPANY PROFILES
10.1. BMC Software, Inc.
10.2. CA Technologies Inc.
10.3. ServiceNow, Inc.
10.4. Cherwell Software, LLC
10.5. Hewlett Packard Enterprise Company
10.6. Citrix Systems, Inc.
10.7. Axios Systems PLC
10.8. IBM Corporation
10.9. Heat Software USA, Inc.
10.10. Hornbill Corporate Limited
10.11. Absolute Software Corporation
10.12. EMC Corporation
10.13. CloudHealth Technologies, Inc.
10.14. EasyVista
10.15. Unisys, Corporation
CHAPTER 11. GLOBAL CLOUD-BASED IT SERVICE MANAGEMENT MARKET -
COMPETITIVE LANDSCAPE
11.1. Market Share Analysis
11.2. Strategies adopted by top companies
11.3. Mergers, Acquisitions, Collaborations & Agreements
CHAPTER 12. MARKET INSIGHTS
12.1. Industry Experts Insights
12.2. Analysts Opinions
12.3. Investment Opportunities
CHAPTER 13. APPENDIX
13.1. List of Tables
13.2. List of Figures
