CHAPTER 1. INTRODUCTION
1.1. Market Definition
1.2. Executive Summary
1.3. The Scope of the Study
CHAPTER 2. RESEARCH METHODOLOGY
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1 Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.6. Study Timeline
CHAPTER 3. MARKET ANALYSIS
3.1. Industry Value Chain Analysis
3.2. Porter's Five Force Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Degree of Competition
3.3. PESTLE Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.6. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analysis
CHAPTER 4. MARKET DYNAMICS
4.1. Market Drivers
4.1.1. Increasing the inclination of organisations to provide flexible work options
4.1.2. Demand for BYOD and Customer-Centric Solutions & Services
4.1.3. Cost-efficacy of cloud communication platform solutions
4.1.4. Seismic shifts in the communication market
4.2. Market Restraints & Challenges
4.2.1. High investments
4.2.2. Rising security and privacy concerns
4.2.3. Challenge in developing a skill set among the workforce
4.2.4. Growing need for technology to keep pace with changing customer behaviour
4.3. Market Opportunities
4.3.1. Increasing growth of BPO sector
4.3.2. Significant requirements for greater flexibility
CHAPTER 5. GLOBAL CLOUD COMMUNICATION PLATFORM MARKET – BY
COMPONENT
5.1. Solutions
5.1.1. Unified Communication and Collaboration
5.1.2. Web Real-Time Communication
5.1.3. Interactive Voice Response
5.1.4. Voice over Internet Protocol
5.1.5. Application Programming Interface
5.1.6. Reporting and Analytics
5.2. Service
5.2.1. Training and Consulting
5.2.2. Support and Maintenance
5.2.3. Managed Service
CHAPTER 6. GLOBAL CLOUD COMMUNICATION PLATFORM MARKET – BY
ORGANISATION SIZE
6.1. Small- and Medium-Sized Enterprises
6.2. Large Enterprises
CHAPTER 7. GLOBAL CLOUD C COMMUNICATION PLATFORM MARKET – BY
END USER
7.1. Banking, Financial Services, and Insurance (BFSI)
7.2. Healthcare
7.3. Telecommunication and IT
7.4. Government & Public Sector
7.5. Retail
7.6. Travel and Hospitality
7.7. Education
7.8. Manufacturing
7.9. Others
CHAPTER 8. GLOBAL CLOUD COMMUNICATION PLATFORM MARKET - BY
GEOGRAPHY
8.1. Introduction
8.2. North America
8.2.1. U.S.
8.2.2. Canada
8.2.3. Mexico
8.2.4. Costa Rica
8.3. South America
8.3.1. Brazil
8.3.2. Argentina
8.3.3. Chile
8.3.4. Columbia
8.3.5. Others
8.4. Europe
8.4.1. U.K.
8.4.2. Germany
8.4.3. France
8.4.4. Italy
8.4.5. Spain
8.4.6. Russia
8.4.7. Netherlands
8.4.8. Switzerland
8.4.9. Poland
8.4.10. Others
8.5. APAC
8.5.1. China
8.5.2. Japan
8.5.3. India
8.5.4. South Korea
8.5.5. Australia & New Zealand
8.5.6. Malaysia
8.5.7. Singapore
8.5.8. Others
8.6. Middle East & Africa
8.6.1. UAE
8.6.2. Saudi Arabia
8.6.3. Iran
8.6.4. Iraq
8.6.5. Qatar
8.6.6. South Africa
8.6.7. Algeria
8.6.8. Morocco
8.6.9. Nigeria
8.6.10. Egypt
8.6.11. Others
CHAPTER 9. GLOBAL CLOUD COMMUNICATION PLATFORM MARKET -
COMPANY PROFILES
9.1. 8x8, Inc.
9.2. Avaya, Inc.
9.3. Cisco System, Inc.
9.4. Twilio, Inc.
9.5. Netfortris, Inc.
9.6. West IP Communications, Inc.
9.7. Telestax, Inc.
9.8. Plivo, Inc.
9.9. Callfire Inc.
9.10. Nexmo, Inc.
9.11. IBM Corporation
9.12. Coms Care Ltd.
9.13. Hookflash Solutions Inc.
9.14. Alcatel-Lucent S.A
CHAPTER 10. GLOBAL CLOUD COMMUNICATION PLATFORM MARKET -
COMPETITIVE LANDSCAPE
10.1. Market Share Analysis
10.2. Strategies adopted by top companies
10.3. Mergers, Acquisitions, Collaborations & Agreements
CHAPTER 11. MARKET INSIGHTS
11.1. Industry Experts Insights
11.2. Analysts Opinions
11.3. Investment Opportunities
CHAPTER 12. APPENDIX
12.1. List of Tables
12.2. List of Figures
