Global Customer Journey Analytics Market – Size, Outlook, Trends and Forecast (2024 – 2032)

Published : 30 Aug 2024
Report Type : Global

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Home > Reports > Analytics > Information Communications Technology > Global Customer Journey Analytics Market – Size, Outlook, Trends and Forecast (2024 – 2032)
CHAPTER 1 INTRODUCTION

    1.1. Market Definition

    1.2. Executive Summary

    1.3. The Scope of the Study

CHAPTER 2 RESEARCH METHODOLOGY

    2.1. Secondary Research

    2.2. Primary Research

    2.3. Analytic Tools and Model

    2.4. Economic Indicator

            2.4.1. Base Year, Base Currency, Forecasting Period

    2.5. Expert Validation

    2.6. Study Timeline

CHAPTER 3 MARKET ANALYSIS

    3.1. Industry Value Chain Analysis

    3.2. Porter's Five Force Analysis

            3.2.1. Bargaining Power of Buyers

            3.2.2. Bargaining Power of Suppliers

            3.2.3. Threats of Substitutes

            3.2.4. Threats of New Entrants

            3.2.5. Degree of Competition

    3.3. PESTLE Analysis

            3.3.1. Political

            3.3.2. Economical

            3.3.3. Social

            3.3.4. Technological

            3.3.5. Legal

            3.3.6. Environmental

    3.4. SWOT Analysis

            3.4.1. Strengths

            3.4.2. Weakness

            3.4.3. Opportunities

            3.4.4. Threats

    3.5. Y-O-Y Analysis

CHAPTER 4 MARKET DYNAMICS

    4.1. Market Drivers

            4.1.1. A gradual decrease in customer churn rate

            4.1.2. The high requirement of competition with the contrastive manner

            4.1.3. The necessity of satisfactory costumer experience

    4.2. Market Restraints & Challenges

            4.2.1. Involvement of complexities in data management

            4.2.2. Insecurity along with privacy issues

            4.2.3. Rising priority by preferring a right mix of technology also personnel

    4.3. Market Opportunities

            4.3.1. The necessity of rising interest in virtual touchpoint

            4.3.2. Acquiring campaign management activities

            4.3.3. Need for insights to predict customer intents

CHAPTER 5 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET – BY

COMPONENT

    5.1. Software

    5.2. Services

            5.2.1. Professional Services

            5.2.1.1. Consulting Services

            5.2.1.2. Support and Maintenance

            5.2.2. Managed Services

CHAPTER 6 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET – BY

TOUCH POINT

    6.1. Web

    6.2. Social Media

    6.3. Mobile

    6.4. Email

    6.5. Branch/Store

    6.6. Call Centre

    6.7. Others

CHAPTER 7 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET – BY

ORGANISATION SIZE

    7.1. Small and Medium Sized Enterprises

    7.2. Large Enterprises

CHAPTER 8 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET – BY

DEPLOYMENT MODE

    8.1. On Premises

    8.2. Cloud

CHAPTER 9 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET – BY

APPLICATION

    9.1. Customer Segmentation and Targeting

    9.2. Customer Behavioral Analysis

    9.3. Brand Management

    9.4. Customer Churn Analysis

    9.5. Campaign Management

    9.6. Product Management

    9.7. Others

CHAPTER 10 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET – BY END

USERS

    10.1. Banking, Financial Services and Insurance (BFSI)

    10.2. Telecommunications and IT

    10.3. Retail and Ecommerce

    10.4. Healthcare and Lifesciences

    10.5. Manufacturing

    10.6. Government and Defense

    10.7. Energy and Utilities

    10.8. Media and Entertainment

    10.9. Travel and Hospitality

    10.10. Automotive and Transportation

    10.11. Others

CHAPTER 11 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET – BY

GEOGRAPHY

    11.1. Introduction

    11.2. North America

            11.2.1. U.S.

            11.2.2. Canada

            11.2.3. Mexico

            11.2.4. Costa Rica

    11.3. South America

            11.3.1. Brazil

            11.3.2. Argentina

            11.3.3. Chile

            11.3.4. Columbia

            11.3.5. Others

    11.4. Europe

            11.4.1. U.K.

            11.4.2. Germany

            11.4.3. France

            11.4.4. Italy

            11.4.5. Spain

            11.4.6. Russia

            11.4.7. Netherlands

            11.4.8. Switzerland

            11.4.9. Poland

            11.4.10. Others

    11.5. APAC

            11.5.1. China

            11.5.2. Japan

            11.5.3. India

            11.5.4. South Korea

            11.5.5. Australia & New Zealand

            11.5.6. Malaysia

            11.5.7. Singapore

            11.5.8. Others

    11.6. Middle East & Africa

            11.6.1. UAE

            11.6.2. Saudi Arabia

            11.6.3. Iran

            11.6.4. Iraq

            11.6.5. Qatar

            11.6.6. South Africa

            11.6.7. Algeria

            11.6.8. Morocco

            11.6.9. Nigeria

            11.6.10. Egypt

            11.6.11. Others

CHAPTER 12 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET -

COMPANY PROFILES

    12.1. IBM Corporation

    12.2. Adobe Systems, Inc.

    12.3. SAP SE

    12.4. Salesforce.com, Inc.

    12.5. Nice Systems Ltd.

    12.6. Verint Systems, Inc.

    12.7. Clickfox, Inc.

    12.8. Quadient Group AG

    12.9. Servion Global Solutions Inc.

    12.10. Callminer, Inc.

    12.11. McKinsey & Company

    12.12. Pointillist

    12.13. G2 Crowd, Inc.

    12.14. NGData Inc.

    12.15. Servion Global Solutions Inc.

 CHAPTER 13 GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET –

COMPETITIVE LANDSCAPE

    13.1. Market Share Analysis

    13.2. Strategies adopted by top companies

    13.3. Mergers, Acquisitions, Collaborations & Agreements

CHAPTER 14 MARKET INSIGHTS

    14.1. Industry Experts Insights

    14.2. Analysts Opinions

    14.3. Investment Opportunities

CHAPTER 15 APPENDIX

    15.1. List of Tables

    15.2. List of Figures

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