Introduction:
Loyalty management is defined as a series of activities aimed at better serving customers. This concept explores how companies can acquire, engage and retain their customers and reviews the relationship between customer retention and the other aspects of the business. Loyalty management includes structured and practical actions to manage, select, relate and control customers buying behaviour. Loyalty or rewards programs have become an important feature for all debit and credit cards, and many card-issuers now maintain a growing portfolio of several debit- and credit-based loyalty programs.
Global Loyalty Management Market Size & Growth:
The global loyalty management market was valued at $5.59 Billion in 2017 and is estimated to reach $12.04 Billion by 2025 with a CAGR of 9.38% during the forecast period. The loyalty management market growth is primarily attributed by the factors such as growing need of competitive differentiation to gain market presence, technological advancements in mobile technology and applications, and rise in the number of cardholders and use of reward points. On the flip side, strict government rules & regulations, failure to develop successful loyalty programs, and lack of awareness about the benefits of loyalty programs are major restraints hampering the market growth during the forecast period. Moreover, growing investments in card loyalty technology and rise in applications of big data and machine learning are the major factors driving the market towards more significant opportunities.
Global Loyalty Management Market Segments Share:
The global loyalty management market is segregated on the basis of solution, organization size, deployment model, end-user, and region. Based on the solution, the market is segmented into customer loyalty, employee retention, and channel loyalty. The customer loyalty segment holds the largest
Programs need to be very benefiting, nurturing and building a trusting relationship with your customers; only then customers become loyal shoppers and brand ambassadors.
By deployment model, the market is segmented into on-premise and cloud. The cloud segment is projected to witness the highest growth rate during the forecast period due to increasing awareness of the benefits of cloud-based solutions. The cloud delivery model offers a range of benefits to enterprises, such as scalability, flexibility, faster route to market, and lower cost. By organization size, the market is categorized into SME’s and large enterprises. The SME’s segment is expected to dominate the market during the forecast period, due to the high adoption of cloud-based loyalty management solutions.
Based on end-user, the market is classified into BFSI, healthcare, travel & hospitality, manufacturing, and others. Among all these BFSI segments number of loyalty
Starting from $2700
Starting from $2700
Starting from $2700
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