CHAPTER 1 INTRODUCTION
1.1. Market Definition
1.2. Executive Summary
1.3. The Scope of the Study
CHAPTER 2 RESEARCH METHODOLOGY
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1. Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.6. Study Timeline
CHAPTER 3 MARKET ANALYSIS
3.1. Industry Value Chain Analysis
3.2. Porter's Five Force Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Degree of Competition
3.3. PESTLE Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.6. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analysis
CHAPTER 4 MARKET DYNAMICS
4.1. Market Drivers
4.1.1. Increasing number of call centres
4.1.2. Growing importance to real-time speech analytics
4.1.3. Rising need for CRM & accurate risk management solutions
4.1.4. Technological advancements in voice analytics software & services
4.2. Market Restraints & Challenges
4.2.1. Lack of awareness of voice analytics technologies
4.2.2. High cost & difficulty to quantify ROI
4.2.3. Data security concerns & inconsistency issues
4.3. Market Opportunities
4.3.1. High demand for cloud-based speech analytics solutions
4.3.2. Larger investments in contact centres
CHAPTER 5 GLOBAL VOICE ANALYTICS MARKET – BY COMPONENT
5.1. Solutions
5.2. Services
5.2.1. Professional Services
5.2.1.1. Support & Maintenance
5.2.1.2. Consulting Services
5.2.1.3. Deployment & Integration
5.2.2. Managed Services
CHAPTER 6 GLOBAL VOICE ANALYTICS MARKET – BY ORGANIZATION SIZE
6.1. SME’s
6.2. Large Enterprise
CHAPTER 7 GLOBAL VOICE ANALYTICS MARKET – BY DEPLOYMENT MODEL
7.1. On-Premises
7.2. Cloud
CHAPTER 8 GLOBAL VOICE ANALYTICS MARKET – BY APPLICATION
8.1. Customer Experience Management
8.2. Agent Performance Monitoring
8.3. Risk and Compliance Management
8.4. Call Monitoring
8.5. Sales Performance Management
8.6. Competitive Intelligence
8.7. Others
CHAPTER 9 GLOBAL VOICE ANALYTICS MARKET – BY END USER
9.1. BFSI
9.2. IT & Telecom
9.3. Retail & E-Commerce
9.4. Healthcare & Lifesciences
9.5. Media & Entertainment
9.6. Government & Defense
9.7. Energy & Utilities
9.8. Travel & Hospitality
9.9. Others
CHAPTER 10 GLOBAL VOICE ANALYTICS MARKET - BY GEOGRAPHY
10.1. Introduction
10.2. North America
10.2.1. U.S.
10.2.2. Canada
10.2.3. Mexico
10.2.4. Costa Rica
10.3. South America
10.3.1. Brazil
10.3.2. Argentina
10.3.3. Chile
10.3.4. Columbia
10.3.5. Others
10.4. Europe
10.4.1. U.K.
10.4.2. Germany
10.4.3. France
10.4.4. Italy
10.4.5. Spain
10.4.6. Russia
10.4.7. Netherlands
10.4.8. Switzerland
10.4.9. Poland
10.4.10. Others
10.5. Asia Pacific
10.5.1. China
10.5.2. Japan
10.5.3. India
10.5.4. South Korea
10.5.5. Australia & New Zealand
10.5.6. Malaysia
10.5.7. Singapore
10.5.8. Others
10.6. Middle East & Africa
10.6.1. UAE
10.6.2. Saudi Arabia
10.6.3. Iran
10.6.4. Iraq
10.6.5. Qatar
10.6.6. South Africa
10.6.7. Algeria
10.6.8. Morocco
10.6.9. Nigeria
10.6.10. Egypt
10.6.11. Others
CHAPTER 11 GLOBAL VOICE ANALYTICS MARKET - COMPANY PROFILES
11.1. Verint Systems, Inc.
11.2. Nice, Ltd.
11.3. Avaya, Inc.
11.4. Micro Focus International PLC
11.5. Genesys Telecommunications
11.6. VOCI Tehcnologies
11.7. HPE
11.8. Calabrio, Inc.
11.9. Clarabridge
11.10. Zoom International
11.11. Almawave
11.12. IBM Corporation
11.13. inContact, Inc.
11.14. CallMiner
11.15. Nexidia, Inc.
CHAPTER 12 GLOBAL VOICE ANALYTICS MARKET – COMPETITIVE LANDSCAPE
12.1. Market Share Analysis
12.2. Strategies adopted by top companies
12.3. Mergers, Acquisitions, Collaborations & Agreements
CHAPTER 13 MARKET INSIGHTS
13.1. Industry Experts Insights
13.2. Analysts Opinions
13.3. Investment Opportunities
CHAPTER 14 APPENDIX
14.1. List of Tables
14.2. List of Figures
