CHAPTER 1 INTRODUCTION
1.1. Market Definition
1.2. Executive Summary
1.3. The Scope of the Study
CHAPTER 2 RESEARCH METHODOLOGY
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1. Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.5. Study Timeline
CHAPTER 3 MARKET ANALYSIS
3.1. Industry Value Chain Analysis
3.2. Porter's Five Force Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Degree of Competition
3.3. PESTLE Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.5. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analysis
CHAPTER 4 MARKET DYNAMICS
4.1. Market Drivers
4.1.1. Increasing competition to drive more data
4.1.2. Need for better client & customer interaction
4.1.3. Tailored solutions to business needs
4.2. Market Restraints & Challenges
4.2.1. The scarcity of knowledge on service analytics
4.2.2. Backdated IT infrastructure
4.2.3. Low returns on investments
4.2.4. Lack of strategies for big data
4.25. Inefficient data management
4.3. Market Opportunities
4.3.1. Growth in the adoption rate of analytics in SMES
4.3.2. Existing of AI powered customer services
CHAPTER 5 GLOBAL SERVICE ANALYTICS MARKET – BY COMPONENT
5.1. Solution
5.2. Services
5.2.1. Managed Services
5.2.2. Professional Services
5.2.2.1. Support and Maintenance
5.2.2.2. Consulting
CHAPTER 6 GLOBAL SERVICE ANALYTICS MARKET – BY DEPLOYMENT MODE
6.1. Cloud
6.1.1. Public Cloud
6.1.2. Private Cloud
6.1.3. Hybrid Cloud
6.2. On Premises
CHAPTER 7 GLOBAL SERVICE ANALYTICS MARKET – BY ORGANISATION SIZE
7.1. Small and Medium Enterprises
7.2. Large Enterprises
CHAPTER 8 GLOBAL SERVICE ANALYTICS MARKET – BY APPLICATION
8.1. Field Service Analytics
8.2. Customer Service Analytics
8.3. IT Service Analytics
CHAPTER 9 GLOBAL SERVICE ANALYTICS MARKET – BY END USERS
9.1. Banking, Financial Service, Insurance (BFSI)
9.2. Retail & Ecommerce
9.3. Healthcare
9.4. Government & Defense
9.5. Telecommunications & IT
9.6. Manufacturing
9.7. Energy & Utilities
9.8. Others
CHAPTER 10 GLOBAL SERVICE ANALYTICS MARKET - BY GEOGRAPHY
10.1. Introduction
10.2. North America
10.2.1. U.S.
10.2.2. Canada
10.2.3. Mexico
10.2.4. Costa Rica
10.3. South America
10.3.1. Brazil
10.3.2. Argentina
10.3.3. Chile
10.3.4. Columbia
10.3.5. Others
10.4. Europe
10.4.1. U.K.
10.4.2. Germany
10.4.3. France
10.4.4. Italy
10.4.5. Spain
10.4.6. Russia
10.4.7. Netherlands
10.4.8. Switzerland
10.4.9. Poland
10.4.10. Others
10.5. Asia Pacific
10.5.1. China
10.5.2. Japan
10.5.3. India
10.5.4. South Korea
10.5.5. Australia & New Zealand
10.5.6. Malaysia
10.5.7. Singapore
10.5.8. Others
10.5. Middle East & Africa
10.5.1. UAE
10.5.2. Saudi Arabia
10.5.3. Iran
10.5.4. Iraq
10.5.5. Qatar
10.5.6. South Africa
10.5.7. Algeria
10.5.8. Morocco
10.5.9. Nigeria
10.5.10. Egypt
10.5.11. Others
CHAPTER 11 GLOBAL SERVICE ANALYTICS MARKET - COMPANY PROFILES
11.1. Bluefletch LLC
11.2. Helpshift, Inc.
11.3. SAP SE
11.4. Salesforce.com, Inc.
11.5. SAS Institute Inc.
11.6. MicroStrategy Incorporated
11.7. ClickSoftware Technologies Ltd.
11.8. Oracle Corporation
11.9. Microsoft Corporation
11.10. Field Squared Inc.
11.11. Agilecrm.com
11.12. Mobi PCS, Inc.
11.13. Icharts Technology Pvt. Ltd Information
11.14. Paskon Information and Management Systems Private Limited
11.15. Centina Systems, Inc.
CHAPTER 12 GLOBAL SERVICE ANALYTICS MARKET - COMPETITIVE LANDSCAPE
12.1. Market Share Analysis
12.2. Strategies adopted by top companies
12.3. Mergers, Acquisitions, Collaborations & Agreements
CHAPTER 13 MARKET INSIGHTS
13.1. Industry Experts Insights
13.2. Analysts Opinions
13.3. Investment Opportunities
CHAPTER 14 APPENDIX
14.1. List of Tables
14.2. List of Figures
